Terms and conditions

01

Tour operator

Trips offered under the Let's Gol brand are organised by LB Coaching Lukasz Borger, NIP 8512915273, REGON 520474445. The organiser is entered in the Polish Central Register of Tour Operators under number 42848 and holds the financial security required by law.

02

Scope and contract documents

These terms apply to package travel and other travel services offered by Let's Gol. The individual offer, booking confirmation, contract, programme and any additional agreed conditions form part of the contract. If an individual contract provision differs from these general terms, the individual provision takes precedence.

03

Booking

• Before booking, the traveller receives the main features of the trip, total price, payment schedule and relevant cancellation information
• A booking becomes binding when the contract is concluded or when the organiser confirms it in the agreed form
• The person booking for a group confirms that they are authorised to provide the other travellers' details and communicate information to them
• Travellers must provide accurate details and promptly report any changes

04

Price and payment

The price, deposit and balance due date are shown in the offer or contract. Additional services requested after booking may increase the price. Any statutory price increase is made only on the grounds and within the limits allowed by applicable package travel law, with the corresponding right to a price reduction where relevant.

05

Match tickets and fixture changes

Ticket category and delivery method are specified in the offer. Clubs, leagues and competition organisers may change match dates, kick-off times, venues, ticket formats or admission rules. Such decisions are outside the organiser's control. We inform travellers of confirmed changes and adjust travel arrangements where possible. A material change is handled under the contract and applicable law.

06

Travel documents and traveller duties

• Each traveller must hold valid identity and travel documents and comply with entry, carrier, venue and safety rules
• The traveller must arrive at agreed meeting points and departures on time
• The organiser must be informed promptly about any lack of conformity so it can be addressed during the trip
• A traveller may be responsible for losses caused by providing incorrect information or seriously breaching the rules

07

Changes and cancellation by the traveller

A traveller may cancel before departure. The organiser may deduct an appropriate and justifiable cancellation fee reflecting the time of cancellation and non-refundable costs, as described in the contract or calculated on request. A traveller may transfer the booking to another eligible person where the statutory notice and cost conditions are met.

08

Changes or cancellation by the organiser

We may make minor changes and will inform travellers clearly. If a proposed change significantly affects the main characteristics of the trip or increases the price beyond the statutory threshold, the traveller receives the choices required by law. The organiser may cancel in cases permitted by law, including insufficient participant numbers notified within the agreed deadline or unavoidable and extraordinary circumstances.

09

Support and responsibility

Depending on the package, support may be provided by an on-site coordinator or remotely. The organiser is responsible for the proper performance of included travel services as required by applicable law. Where a service does not conform to the contract, the traveller should contact us without undue delay so that an appropriate remedy can be arranged.

10

Complaints

Complaints should describe the issue, the requested remedy and the booking details. They can be sent to kontakt.letsgol@gmail.com or to the organiser's postal address. We recommend reporting problems during the trip whenever possible, as this gives us the opportunity to resolve them promptly.

11

Unavoidable and extraordinary circumstances

Rights and obligations arising from events outside the parties' control, including their effect on cancellation, refunds or assistance, are governed by the contract and applicable package travel law.

12

Final provisions

Polish law applies without limiting any mandatory consumer protection available to the traveller. Consumer disputes may also be submitted to an authorised alternative dispute resolution body where applicable. These English terms are a translation for convenience. If a discrepancy arises, the Polish contract documents control to the extent permitted by law. Last updated: September 2026.